Last Updated: June 18, 2026
Lumina Solar, Inc. (“Company”, “we”, “our”, or “us”) respect your privacy and are
committed to protecting it through our compliance with this policy. This policy describes
how we collect, process, retain, and disclose personal data about you when providing
services to you through our websites, products, and services (our “Services”) and our
practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
● Through the Services.
● Through communications, including email, text, chat, and other electronic
messages, with you.
● When you interact with our advertisements on third-party websites and services,
if those advertisements include links to this policy.
It does not apply to information collected by:
● Us through any other means, including on any other website operated by
Company or any third party (including our affiliates and subsidiaries) that does
not link to this policy; or
● Any third party (including our affiliates and subsidiaries), including through any
application or content (including advertising) that may link to or be accessible
from or through the Services.
We may provide additional or different privacy policies that are specific to certain
features, services, or activities.
Please read this policy carefully to understand our policies and practices regarding your
information and how we treat it. By interacting with our Services or providing us with
your information, you agree to the collection, use, and sharing of your information as
described in this privacy policy. This policy may change from time to time (see Changes
to Our Privacy Policy). Your continued use of the Services after we make changes as
described here is deemed to be acceptance of those changes, so please check the
policy periodically for updates.
Children’s and Minors’ Data
Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will
delete that information.
The Personal Data That We Collect or Process
“Personal data” is information that identifies, relates to, or describes, directly or
indirectly, you as an individual, such as your name, email address, telephone number,
home address, or payment information (for example, account information such as
name, postal address, and email address, credit card number, social security number,
or any other identifier).
The types and categories of personal data we collect or process include:
● Contact information, including name, address (such as home address, work
address, or other address), email address, phone number, Homeowner’s
Association affiliation,and other contact information you provide us.
● Payment information, including credit card or debit card information and
information about the payment methods and services you use in connection with
the Services.
● Account history, including information about your account, transactions,
purchases, order history, rebates, or discounts.
● Wireless internet login name and password when we need to provide the
Services.
● Utility account history, including account numbers, usage, rates, and payments.
● Demographic information, including your age, gender, income level, or family or
marital status, if you have consented to such information collection.
● Location information, including general geographic location such as country,
state or province, or city.
● Device information, including your IP address, device identifiers, operating
system and version, preferred language, hardware identifiers, browser type and
settings, and other device information.
● Content and information you elect to provide as part of your profile or in any
reviews you make through the Services or emails, chats, or other
communications sent to us.
● Images, voice recordings, and videos collected or stored in connection with the
Services, if you have consented to such information collection.
● Identity document information, such as Social Security and driver’s license
numbers, if you have consented to such information collection.
● Performance-related information about your solar and storage products, such as
the amount of energy created, stored, or discharged.
We also collect:
● Statistics or aggregated information. Statistical or aggregated data does not
directly identify a specific person, but we may derive non-personal statistical or
aggregated data from personal data. For example, we may aggregate personal
data to calculate the percentage of users accessing a specific Services feature.
● Technical information. Technical information includes information about your
internet connection and usage details about your interactions with the Services,
such as clickstream information to, through, and from our Services (including
date and time), products that you view or search for; page response times,
download errors, length of your visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), or methods used to
browse away from a page.
If we combine or connect non-personal statistical or technical data with personal data so
that it directly or indirectly identifies an individual, we treat the combined information as
personal information.
How We Collect Your Personal and Other Data
You Provide Information to Us
We collect information about you when you interact with our Services, such as when
you inquire about or make a purchase, make a warranty claim, request maintenance or
a repair, or participate in surveys, sweepstakes, contests, referral programs, or
promotions.
Automatically Through Our Services
As you navigate through and interact with our Services, we may use automatic data
collection technologies to collect information that may include personal data. Information
collected automatically may include usage details, IP addresses, operating system, and
browser type, and information collected through cookies, web beacons, and other
tracking technologies, including details of your interactions with our Services, such as
traffic data, logs, and other communication data, and which resources and Services
features that you access and use.
Using automatic collection technologies helps us to improve our Services and to deliver
a better and more personalized experience.
The technologies we use for this automatic data collection may include:
● Cookies. A cookie is a small file placed on your device when you interact with the
Services. You may refuse to accept or disable cookies by activating the
appropriate setting on your browser or device. However, if you select this setting,
you may be unable to access certain features of the Services.
● Web Beacons. Some parts of the Services and our emails may contain small
electronic files known as web beacons (also referred to as clear gifs, pixel tags,
and single-pixel gifs) that permit the Company, for example, to count users who
have visited those parts or opened an email and for other related statistics (for
example, recording the popularity of certain content and verifying system and
server integrity).
To the extent any of these automated technologies are considered a personal data sale,
targeted advertising, or profiling, under applicable laws, depending on where you live,
you may opt out from use of these automated technologies for such uses by email
privacy@luminasolar.com. Please note that some Services features may be unavailable
as a result.
When you interact with the Services, there are third parties that may use automatic
collection technologies to collect information about you or your device. These third
parties may include:
● Advertisers, ad networks, and ad servers.
● Analytics companies.
● Your device manufacturer.
● Your internet or mobile service provider.
These third parties may use tracking technologies to collect information about you when
you use the Services. The information they collect may be associated with your
personal data or they may collect information, including personal data, about your online
activities over time and across different websites, apps, platforms, and other online
services. They may use this information to provide you with interest-based (behavioral)
advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If
you have any questions about an advertisement or other targeted content, you should
contact the responsible provider directly.
From Business Partners and Service Providers
We may receive personal data about you from other sources and combine that with
information we collect directly from you. For example, we may obtain information about
you from service providers that we engage to perform services on our behalf, such as
PV system or battery performance monitoring, email platform providers, lead providers,
content delivery services, payment processors, referral management services, and
analytics services. We also may receive personal data from business partners that you
or we engage to share consumer information with us, including your personal
preferences and demographic information such as age, gender, and income level so
that we can better provide you with a personalized experience, including personalized
content, offers, and services.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any
personal data, to:
● Provide you with the Services and any contents, features, information, products,
or services that we make available through the Services.
● Communicate with you regarding our Services.
● To monitor our Services.
● Fulfill and manage purchases and payments.
● Fulfill any other purpose for which you provide it.
● Improve our Services, including by analyzing your information and creating
aggregated data derived from your information) to develop, maintain, analyze,
improve, optimize, measure, and report on our Services and their features and
how users interact with them. Our analysis may include the use of technology like
machine learning and large language models, which may include training these
models or sharing with third parties for model training.
● Promote our Services, business, and offerings by publishing advertising on our
own Services and by placing ads on third parties’ services. We may use your
information to model, segment, target, offer, market, and advertise our Services.
● Carry out our obligations and enforce our rights arising from any contracts
entered into between you and us, including for billing and collection.
● Notify you when Services updates are available and about changes to any
products or services we offer or provide though them.
● To optimize, improve, and maintain our Services, including understanding how
users interact with our Services, gauging user interest in certain Services or Site
functionality, and troubleshooting problems.
● In any other way we may describe when you provide the information.
● For any other purpose with your consent.
The usage information we collect, whether connected to your personal data or not,
helps us improve our Services and deliver a better and more personalized experience
by enabling us to:
● Estimate our audience sizes and usage patterns.
● Store information about your preferences, allowing us to customize the Services
according to your individual needs and interests.
● Speed up your searches.
● Recognize you when you return to our Services.
We may also use your information to contact you about goods and services that may be
of interest to you. If you do not want us to use your information in this way, please email
privacy@luminasolar.com. For more information, see Your Rights and Choices About
Your Information.
Who We Disclose Your Information To
We may disclose aggregated information about our users, and information that does not
identify any individual, without restriction.
We may also disclose personal data that we collect or you provide as described in this
privacy policy:
● To our subsidiaries and affiliates.
● To contractors, service providers, and other third parties we use to support our
organization and who are bound by contractual obligations to keep personal data
confidential and use it only for the purposes for which we disclose it to them.
● To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of the
Company’s assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which personal data held by the Company is
among the assets transferred.
● To fulfill the purpose for which you provide it.
● For any other purpose disclosed by us when you provide the information.
● With your consent.
We may also disclose your personal data:
● To comply with any court order, law, or legal process, including to respond to any
government or regulatory request.
● To enforce or apply our rights arising from any contracts entered into between
you and us, including for billing and collection and other agreements, including
for billing and collection purposes.
● If we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of our organization, our customers, or others.
The categories of personal data we may disclose include:
● Contact information.
● Payment information.
● Account history, including information about your transactions, purchases, order
history, rebates, or discounts.
● Location information, including general geographic location.
● Device information.
● Performance information related to your solar and storage products, such as the
amount of energy created, stored, or discharged.
● Wireless internet login and password to provide portions of the Services.
● Content and information you elect to provide to us.
● Images, voice recordings, and videos collected or stored in connection with the
Services, if you have consented to such information collection.
Your Rights and Choices About Your Information
This section describes mechanisms you can use to control certain uses and disclosures
of your information and rights you may have under state law, depending on where you
live.
Advertising, marketing, cookies, and other tracking technologies choices:
● Cookies and Other Tracking Technologies. You can set your browser to refuse
all or some browser cookies or other tracking technology files, or to alert you
when these files are being sent. If you disable or refuse cookies or similar
tracking files, some Services features may be inaccessible or not function
properly. Some browsers include a “Do Not Track” (DNT) setting that can send a
signal to the online services you visit indicating you do not wish to be tracked.
[Because there is not a common understanding of how to interpret the DNT
signal, our Services may not respond to all browser DNT signals. Instead, you
can use the range of other tools to control data collection and use, including the
cookie controls and advertising controls described in this policy.
● Promotions by the Company. If you do not wish us to use your information to
promote our own or third parties’ products or services, you can opt out by
emailing marketing@luminasolar.com.
● Targeted Advertising by the Company. If you do not want us to use information
that we collect or that you provide to us to deliver advertisements according to
our advertisers’ target audience preferences, you can opt out by emailing
marketing@luminasolar.com.
Location data choices:
● Location Data. You can choose whether or not to allow the Services to collect
and use real-time information about your device’s location through the device’s
privacy settings. If you block the use of location information, some Services
features may become inaccessible or not function properly.
Your State Privacy Rights
Depending on your state of residency, you may have certain rights related to your
personal data, including:
● Access and Data Portability. You may confirm whether we process your personal
data and access a copy of the personal data we process. To the extent feasible
and required by state law, depending on your state, data will be provided in a
portable format. Depending on your state, you may have the right to receive
additional information and it will be included in the response to your access
request.
● Correction. You may request that we correct inaccuracies in your personal data
that we maintain, taking into account the information’s nature and processing
purpose.
● Deletion. You may request that we delete personal data about you that we
maintain, subject to certain exceptions under applicable law.
● Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales.
You may request that we do not use your personal data for these purposes.
Important: The exact scope of these rights vary by state. There are also several
exceptions where we may not have an obligation to fulfill your request.
To exercise any of these rights, please email privacy@luminasolar.com. To appeal a
decision regarding a consumer rights request you must submit an appeal request to
privacy@luminasolar.com. The appeal request must include a copy of the initial request
and detailed reasoning for why you are appealing the initial request. You will receive a
response within 60 days of the date your appeal is submitted.
Some browsers and browser extensions support the Global Privacy Control (“GPC”)
that can send a signal to process your request to opt out from certain types of data
processing, including data “sales” as defined under certain laws. When we detect such
a signal, we will make reasonable efforts to respect your choices indicated by a GPC
setting as required by applicable law.
How We Protect Your Personal Data
We use commercially reasonable administrative, physical, and technical measures
designed to protect your personal data from accidental loss or destruction and from
unauthorized access, use, alteration, and disclosure. However, no website, mobile
application, system, electronic storage, or online service is completely secure, and we
cannot guarantee the security of your personal data transmitted to, through, using, or in
connection with the Services. In particular, email, texts, and chats sent to or from the
Services may not be secure, and you should carefully decide what information you send
to us via such communications channels. Any transmission of personal data is at your
own risk.
The safety and security of your information also depends on you. You are responsible
for taking steps to protect your personal data against unauthorized use, disclosure, and
access.
How We Retain Your Personal Data
We keep the categories of personal data described in this policy for as long as
reasonably necessary to fulfill the purposes described or for as otherwise legally
permitted or required, such as maintaining the Services, operating our organization,
complying with our legal obligations, resolving disputes, and for safety, security, and
fraud prevention. This means that we consider our legal and business obligations,
potential risks of harm, and nature of the information when deciding how long to retain
personal data. At the end of the retention period, personal data will be deleted,
destroyed, or deidentified.
Changes to Our Privacy Policy
We may update this policy from time to time, and we will provide notice of any such
changes to the policy as required by law. The date the privacy policy was last updated
is identified at the top of the page. We will notify you of changes to this policy by
updating the “last updated” date and posting the updated policy on the Services. We
may email or otherwise communicate reminders about this policy, but you should check
our website periodically to see the current policy and any changes we have made to it.
Contact Information
To exercise your rights or ask questions or comment about this privacy policy or our
privacy practices, contact us:
By Mail: 3600 Commerce Dr., Suite 601, Halethorpe, MD 21227
By Email: privacy@luminasolar.com
By our toll-free number: (800) 971-6118
To register a complaint or concern, please email privacy@luminasolar.com.
